At Amosu, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.
Returns
- You may return most items within 3–5 days of delivery (customize timeframe) in their original condition and packaging.
- To be eligible for a return, your item must be:
- Unused, unworn, and unwashed.
- In the original packaging with tags/labels attached.
- Accompanied by proof of purchase (order number, invoice).
Certain products such as perishable goods, personal care items, or customized/personalized products may not be eligible for return.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank/payment provider).
- Shipping charges are generally non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
- If you wish to exchange an item (e.g., different size or color), please contact us within 7 days of receiving your order.
- Exchanges are subject to product availability.
Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging.
- We will arrange a replacement or issue a full refund, including shipping costs.
Non-Returnable Items
The following items are not eligible for return/refund:
- Gift cards
- Downloadable/digital products
- Health, hygiene, or personal care items (e.g., cosmetics, undergarments)
- Perishable goods (e.g., food items)
How to Initiate a Return
- Email us at amsoustore@gmail.com or call 03423390982 with your order details.
- Our team will provide you with a return authorization and instructions.
- Ship the item back to us securely packaged.
Contact Us
If you have any questions about our Refund & Return Policy, please reach out:
📧 Email: amsoustore@gmail.com
📞 Phone: 03423390982